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  1. myCloud - Help
  2. Save and share photos & files
  3. Photos & videos

Photos & videos

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  • How do I find a specific photo or video?
  • How can I order a photo book with my photos from myCloud?
  • Why are my HEIC/HEIF images automatically converted to JPEG when I download them from myCloud Web?
  • How can I filter my photos?
  • How do I edit the capture location of my photos and videos?
  • What is the difference between the date a photo/video was taken, created, and modified?
  • How does the Albums area work?
  • Why am I shown incorrect dates of when the photo/video was taken, created, and modified?
  • How can I see hidden photos & videos in my Photos again?
  • Why do I encounter problems when playing my videos?
  • How can I edit my photos?
  • How can I organise my photos & videos?
  • Where can I find the “Places” overview?
  • What kinds of functions are available in the “Places” overview?
  • How can I add my photos & videos to “Favourites”?
  • How can I edit the time my photos & videos were taken?
  • Why are my photos & videos in the wrong order?
  • How can I edit the file names of my photos & videos?
  • How can I upload my photos & videos from my computer to myCloud?
  • How can I change the view in the areas Photos and Files?
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myCloud - Help