myCloud Mobile Apps

General Information

• What are the release notes for the myCloud Apps?
• How can I download content via the myCloud Mobile App?
• Does the myCloud Mobile App have an effect on my data usage?

Photos & Videos

• How can I see which photos & videos I’ve already uploaded to my myCloud?
• How does the “Automatic backup” function work in the myCloud Mobile App?
• How does sharing work through myCloud Mobile Apps?
• Why aren’t all of my photos & videos uploaded from my smartphone to my myCloud with “Automatic backup” activated?
• Are HEIC/HEVC/HEIF files supported by myCloud Mobile?

Android App

• How can I additionally protect the myCloud App? (Android)
• How can I select which folders should be automatically saved in the myCloud Mobile App for Android? (Android)

iOS App

• How can I additionally secure myCloud App? (iOS)
• How can I back up my pictures from my iOS device to myCloud as efficiently and quickly as possible?
• End of support for iOS 10 and older devices

Deletion

• Are my photos & videos still saved in my myCloud if I delete them locally on my smartphone?
• Are my photos & videos still saved on my smartphone if I delete them in my myCloud?

Notifications

• How do I turn on/off notifications for shared albums?
• How do I see if notifications are enabled for an album?