myCloud Mobile Apps

General Information

• What are the release notes for the myCloud Apps?
• How can I download content via the myCloud Mobile App?
• Does the myCloud Mobile App have an effect on my data usage?

Photos & Videos

• How can I see which photos & videos I’ve already uploaded to my myCloud?
• How does the “Automatic backup” function work in the myCloud Mobile App?
• How does sharing work through myCloud Mobile Apps?
• Why aren’t all of my photos & videos uploaded from my smartphone to my myCloud with “Automatic backup” activated?
• Are HEIC/HEVC/HEIF files supported by myCloud Mobile?

Android App

• How can I select which folders should be automatically saved in the myCloud Mobile App for Android?
• I receive a notification that the “Automatic backup” cannot be carried out because the battery saver setting is active. How can I change the notification settings for myCloud Mobile for Android in this case?

iOS App

• End of support for iOS 10 and older devices
• Why does the iPhone app require access to my location?

Deletion

• Are my photos & videos still saved in my myCloud if I delete them locally on my smartphone?
• Are my photos & videos still saved on my smartphone if I delete them in my myCloud?

Notifications

• How do I turn on/off notifications for shared albums?
• How do I see if notifications are enabled for an album?