myCloud Desktop
General Information
Technical information
Files and folders - FAQs
- What is the myCloud folder?
- What do the symbols located on the myCloud icon in the task / menu bar mean?
- Which activities are shown in myCloud Desktop?
- What is displayed under "Status"?
- Where can I find my photos in the myCloud Desktop App?
- How can I view my uploaded photos in the photo view?
Synchronization and Devices
- Can I select multiple folders to backup in myCloud Desktop?
- Why can’t I synchronise my network drives?
- Can I use the myCloud Desktop Client as a backup?
- How can I import files from other storage services?
- Not all of my files are synchronised. What are some possible reasons?
- Can I view and edit files on my mobile phone?
Troubleshooting
- myCloud Desktop won’t open – what can I do?
- A previously installed version of myCloud Desktop won’t run. How can I reinstall the Client? (Windows)
- How do I find the log files? (Windows)
- How do I find the setup log files? (macOS)
- How do I find the log files for further investigation? - macOS
- How come I can no longer see the myCloud icon and the status of my folders in the Finder? (macOS)