myCloud Desktop

General Information

• What is myCloud Desktop?
• How do I install myCloud Desktop?
• How do I use myCloud Desktop? 
• What happens when I uninstall myCloud Desktop?
• How can I uninstall myCloud Desktop?
• How can I unlink myCloud Desktop from my myCloud account?

Technical information

• What are the release notes for myCloud Desktop?
• Which technical limitations or restrictions do I have to consider?
• For which operating systems is myCloud Desktop Client available?
• What are the system requirements for myCloud Desktop?

Files and folders

• What is the myCloud folder?
• Where can I find my photos in the myCloud Desktop App?
• What do the symbols located on the myCloud icon in the task / menu bar mean?
• Which activities are shown in myCloud Desktop?
• What is displayed under "Status"?
• How can I view my uploaded photos in the photo view?

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Synchronization and Devices

• Can I select multiple folders to backup in myCloud Desktop?
• Why can’t I synchronise my network drives?
• Can I use myCloud Desktop as a backup?
• Not all of my files are synchronised. What are some possible reasons?
• Can I view and edit files on my mobile phone?
• How can I generate and copy share links?

Media uploader

• What is the Media Uploader?
• How does the Media Uploader work?
• How can I use the Media Uploader?
• Which error messages are there with the Media Uploader?

Troubleshooting

• myCloud Desktop won’t open – what can I do?
• A previously installed version of myCloud Desktop won’t run. How can I reinstall the Client? (Windows)
• How do I find the log files? (Windows)
• How do I find the log files for further investigation? - macOS
• How come I can no longer see the myCloud icon and the status of my folders in the Finder? (macOS)

Storage space and locations

• Where can I see how much storage space is being used in myCloud Desktop and how much I still have available?
• How can I change the storage location of myCloud Desktop?
• How much storage space does myCloud take up on my computer?
• How does selective synchronisation work?