You have noticed that you have multiple myCloud accounts? No problem, we will explain how you can merge them without losing any data.
In this guide we use account A and account B as placeholders for the myCloud accounts you want to merge.
In these instructions we assume that you want to keep account B as your main account and therefore copy the data from account A to account B.
To merge them, please follow these steps:
- Log in to myCloud Web with account A
- Download all the data from account A
- Now log in to account B
- Upload the data downloaded earlier from account A to account B
- After the data has been successfully transferred to account B, you can delete account A
And you' ve already turned two accounts into one.
If you now want to change the Swisscom login with which you log on to myCloud, simply follow these instructions.
Important: From a technical point of view, it is unfortunately not possible for us to merge the two accounts for you.