Some smartphones take pictures in HEIC or HEIF format by default. If you have images in HEIC/HEIF format on myCloud and download them via myCloud Web, they are automatically converted to JPEG. This is done for compatibility reasons, as not all devices support the HEIC/HEIF format. This way you can open and edit your pictures on all your devices.
If you want to download the photos in the original file format (HEIC/HEIF), please proceed as follows:
- Log in to myCloud and open the "Settings"
- Go to the "File Format for Photos" item and select "Original File Format (HEIC/HEIF)".
- Now the images are downloaded in HEIC/HEIF format