Early versions of myCloud Desktop for Windows (18.11.22 and before) had issues on computers that have multiple user accounts on it. If the application was installed under multiple accounts, the installation process could terminate with error code 5 (access denied) or a black screen could appear during the installation process.
This is issue had been fixed in new versions of myCloud Desktop, nevertheless, if a user already tried to install it and the installation failed, some manual clean up process is needed from the user in order to remove parts of the previous failed installation attempt.
Please follow these steps to install myCloud Desktop if you had a previous failed installation on Windows.
Login to a user on your computer that has a myCloud Desktop installation
2. Uninstall myCloud Desktop using Settings/Control Panel
Use System Settings/Apps & Features to uninstall previous installation (Windows 10)
If you are using Windows 7 or 8, please use Control Panel/Uninstall a program.
It is fine, if the application is still shown as installed after the uninstallation.
Please note that uninstallation might report that it was not complete or there is nothing to be uninstalled. That is also fine.
3. Uninstall myCloud Desktop from the Start menu
Check the Start menu for any item, if you find one, then run it.
4. Repeat uninstallation for every user
Repeat the previous steps for every user who might have myCloud Desktop installation on this computer. It is especially important to remove myCloud users for those user accounts that have administrative privileges.
5. Restart your computer
After you uninstalled myCloud Desktop for every user, please restart your computer.
6. Install the new version of myCloud Desktop
Install the latest version of myCloud Desktop. The latest version now supports multiple user accounts on the same computer.