Earlier versions of myCloud Desktop for Windows (18.11.22 and earlier) had issues on computers that had multiple user accounts. When the application was installed for multiple accounts, sometimes the installation process was interrupted, an error code appeared (code 5 access denied), or the screen would turn black.
This issue was resolved in the newest version of myCloud Desktop. However, if a user has already attempted to install the recently released update, then the remainder of the failed installation must be removed manually.
Should a previous installation of myCloud Desktop have been unsuccessful, then please follow these steps:
Log into your computer with a user that has already carried out a myCloud Desktop installation.
Uninstall myCloud Desktop through the Settings / Control Panel.
Please uninstall earlier versions under System Settings / Apps and Features (Windows 10).
If you are using Windows 7 or 8, then you can uninstall previous versions through Control Panel / Programs.
It’s okay if the application is still shown as being “installed” even after uninstallation is finished.
Please note that you could receive the notification that the uninstallation was unsuccessful or that there is nothing to uninstall. You can also ignore this notification.
- UninstallmyCloud Desktop through the Start menu
Check the Start menu for an item listed as “Uninstall myCloud Desktop”. Should this appear, run it.
- Repeat uninstallation for every user
Repeat the previous steps for every user who might have a myCloud Desktop installation on your computer.
- Restart your computer
After you’ve removed myCloud Desktop for every user, please restart your computer.
- Install the new version ofmyCloud Desktop
Install the newest version of myCloud Desktop. The latest version supports multiple users on the same computer.