How to find the app log file and send it to us:
1. Go to your finder and press “cmd-shift-G” or select “Go” and select “Go to Folder”.
2. Copy the following link to your Clipboard:
/Users/%USERNAME%/Library/Application Support/myCloud Desktop/logs/desktop-client.log
Replace "%USERNAME%" with your user name from your computer and press "Go".
3. Please attach the file (desktop-client.log) and send it to us.