Once your order is placed, we’ll send you an empty box per post. Simply place your analogue media in the box and bring the pre-paid box to the nearest post office.
After the digitalisation process is complete, we’ll return your analogue media to you. Analogue media is usually sent back to customers within 7-14 business days after the successful import of the digitalised media to your myCloud account. We don’t send back your analogue media right away in order to make sure you’re satisfied with the end results and to be able to make changes quicker need be. If your analogue media cannot be returned to you even after several delivery attempts, it will be transported to the Lichtspiel Museum in Bern for archiving. Analogue media will never be disposed of.
All transportation costs are free of charge.
Should you have questions pertaining to your order, please get in contact with customer support of our digitalisation partner Cinetis. They can be reached at the following number: 027 722 80 80.