Where can I get additional help should problems occur? Maja Schreiner October 17, 2017 12:44 Updated Follow If you have any questions or are experiencing problems, you can contact either the Swisscom Community, My Service or Swisscom Friends. Related articles How can I contribute ideas and make requests? How do I use myCloud? What do I do if I encounter problems? In the event of death, what happens to my data? How does sharing work via mycloud.ch?