What should I do if I forget my password? Maja Schreiner October 19, 2017 11:06 Updated Follow Go to www.mycloud.ch and click on "Login" at the top right or open the myCloud mobile app. Type in your email address and click on "Continue". Now click on "Need help?" and follow the instructions. Related articles Where can I find more information on Swisscom Passeport? Why can't I log in? How can I upload photos and videos from my PC or Mac to myCloud? How do I register for myCloud? Is it possible to change login email address?