If you’ve forgotten your username or password, you can click here to renew your login credentials.
Choose between “Forgotten password” or “Forgotten your username”.
If you’ve forgotten your password, enter in your Swisscom username. You’ll then receive an email with an identification code. Enter the code in the corresponding field on the website. Afterwards you’ll be able to create a new password.
If you’ve forgotten your username, you’ll need to enter your email address or phone number. Your username will then be shown after you enter in the identification code.