For iOS: in our Cloud App, you can select “Photos” or “Files” by pressing and holding them and then download them by tapping the “Download icon” (the down arrow). After downloading, your photos will then be visible in the Apple “Photos” app. Files are saved either locally in the iOS “Files” app or in your “iCloud Drive”. It is not currently possible to download videos.
For Android: select the content that you would like to download. Then, tap “Download” located at the bottom right under the three dots. Files will be saved in the “Downloads” folder on your Android smartphone; photos & videos will be saved in the “Pictures/myCloud” folder.