Photos & vidéos
If you want to download multiple photos and videos stored within the Photos section of your myCloud at the same time, you can select multiple photos (e.g. whole months can be selected or you can navigate to "Not in album" within the Albums section, select there an image and then choose the "Select all" option in the navigation bar ).
Then click on the option "Download" within the blue navigation bar. These photos will then be packed as a ZIP file. On Windows, once the download is complete, you can unzip the ZIP file (right click and “Extract All…”). On Mac, this is done automatically by double-clicking on the downloaded zip file.
Please note: If you want to download many photos/videos at once, we recommend you to do it in parts, otherwise you may experience download problems.
Albums
To download albums stored within the Photos section of your myCloud, select a album and then click "Download" in the blue navigation bar. These albums will then be packed as a ZIP file. On Windows, once the download is complete, you can unzip the ZIP file (right click and “Extract All…”). On Mac, this is done automatically by double-clicking on the downloaded zip file.
Please note: If you want to download many albums at once, we recommend you to do it in parts, otherwise you may experience download problems.
Folders & Files
If you want to download multiple folders/files stored within the Files section of your myCloud, you can select multiple folders/files (e.g. multiple folders/files can be selected by holding down the Shift key, or you can select a folder/file and then choose "Select All" from the navigation bar).
Then click on "Download" in the blue navigation bar. These files will then be packed as a ZIP file. On Windows, once the download is complete, you can unzip the ZIP file (right click and “Extract All…”). On Mac, this is done automatically by double-clicking on the downloaded zip file.
Please note: If you want to download many folders/files at once, we recommend you to do it in parts by using myCloud Desktop, otherwise you may experience download problems.
