Uninstallation on Windows:
First, we recommend that you disconnect the link between your myCloud account and the myCloud Desktop (this is the equivalent of logging out) before uninstalling. You can learn more about how to do this here.
If you’d like to uninstall the Desktop Client on a Windows system, start out by opening the Windows “Search function” and search for “myCloud Desktop Client”. You should already see the option “Uninstall myCloud Desktop” during the search. Clicking on this command will automatically start the uninstallation and you’ll be guided through the process.
Another possibility is to directly open the file path
(C:\Users\%Username%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\myCloud Desktop) in the Windows Explorer and start the “Uninstall myCloud Desktop” process there.
Uninstallation on macOS:
First, we recommend that you disconnect the link between your myCloud account and the myCloud Desktop (this is the equivalent of logging out) before uninstalling. You can learn more about how to do this here.
In rare cases, removing the myCloud Desktop Client for macOS can lead to problems due to extensions being used by the app (Finder extensions). In this case you’ll receive the following error message:
“The item “myCloud Desktop” can’t be moved to the trash because extensions are in use”.
In order to solve this problem, you should go to your system settings and click on “Extensions” (or cmd + space and enter in “Extensions” there). A new window should appear showing the “Finder” extension of the myCloud Desktop Client. Once you deactivate this, you will then be able to remove the myCloud Desktop Client.
